Necromancing the s*** out of this thread instead of starting a new one for the exact same company, since most comments posted previously are relevant.
1st time, I picked up a BYS replica lip, cheap (like $30) to practice painting mostly. Quick shipping. Sanded and painted it, no issue. Noticed it was bent somewhat where it mounts, didn't see it at first but wasn't looking. Spoke to customer service online and by phone, very courteous, quick to respond and had all of the details for what I was talking about. The lip had a "warranty" that was VOIDED when it was painted, even though their ad says "Ready to paint" and nothing about paint = voided warranty was written. So I said, wtf ever, I'll try to make it work.
2nd interaction was regarding my BYS rep. I complained and "Janet" was really helpful. In the end I managed to get a "Type R / Si" rep lip out of them instead, since it was the same cost. The lip came without hardware. Emailed and called, had "hardware" sent out 4 times now and instead of getting the metal brackets to mount it, I am getting 4 packs of self tapping screws in priority mailing envelopes. I write back and say no, sent a picture of what I need and keep getting screws(ed). At this point, I just want to see how many screws I can get out of them.
They're pretty much idiots. Very cheap, quick and courteous service, but if you don't get your order right the first time, better figure out how to make due.
Edit: They also own AutoZensation