Taken from another forum...
Having a shock leak on you in little time is one thing.
Having a shock/strut completely FAIL on you putting your life or others in danger is another... On top of that, the customer serivce from what this guy says sounds pretty crappy to me, which makes things even worse. If the company is not willing to investigate and take this matter seriously, then that really makes me question the integrity and ethics of the company as a whole including their products.
This company really isn't making itself look so hot, esp on that forum. There was another thread that had a discussion about Blackworks products and a representative of the company chimed in. Ended up making an ass out of himself and made the company look even worse.Whats going on everyone, just want to give everyone a heads up before it happens to anyone else. before i start let me give everyone how i got into this company. http://www.bwrusa.com/Default.asp i went into a local performance shop looking for a coil-over system for my daily driver (RSX). they were the new "hot item" and the system was dirt cheap. the owner (a friend of mine) had a good rep and told me this kit was "solid". Reading up on coilover systems before i purchase any, it seemed they were all made from the same manufacture but branded differently. Knowing i was using this car for daily driven purposes, i was in! Opened the box and they look well made but boy i was in for a surprise!! I have installed countless of coil over system installation was a breeze! a year after installed well i would let the pictures speak for themselves....
yea scary huh? i don't know who i have to thank i was just pulling into my driveway that day but what would have happened on the highway? busy street doing 20 m.p.h?? i was a lucky man i was just going 1 m.p.h.. being furious at this point i called the company urgently, and they told me to send pictures. they said they will report back to me as soon as they receive them, i had to call numerous times to talk to the manager. the sales rep was a cool guy but that company is a fu*ckery! i expedited the coil over back to the company and they received it on November 21. its December 20th and ask me if they even called me or emailed to tell me the coilover is on its way? NO!!!! i just called them and they simply told me "Sir we don't have the part to fix it, when we receive it from (China??) we will send it back". All this time i have been renting a car and my bill has surpassed $800! by this point i don't want to do anything with this company. i don't want to spend any time or money in this B.S company and i hope their company fails! i wish i had the time and monies to sue there company to the fullest extent! i hope people learned from me and don't buy anything from this company..
Having a shock leak on you in little time is one thing.
Having a shock/strut completely FAIL on you putting your life or others in danger is another... On top of that, the customer serivce from what this guy says sounds pretty crappy to me, which makes things even worse. If the company is not willing to investigate and take this matter seriously, then that really makes me question the integrity and ethics of the company as a whole including their products.